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Got Questions?  We've Got Answers!

Delivery and shipping

Where do you ship?

We ship to the U.S., Canada, UK and Australia.  If you live outside of these areas and would like to try our best selling creams, please send an email with your shipping address and what you'd like to order to [email protected] for a shipping quote.  

When will my order arrive?

Your order will arrive within 3 - 7 business days. But, keep in mind, these are estimates.

We work our hardest to get your in stock order in the mail within 24 hours of receiving it (excluding weekends and holidays).

Orders are shipped from our fulfillment center in Tampa, Florida via DHL.  

How do I track my order?

As soon as your order ships, you'll receive a tracking number via email.  If you don't see it, please check your spam folder as sometimes our emails can accidentally wind up there. 

Returns and exchanges

You offer a 30 return or exchange? That's incredible!

If your order doesn't live up to your expectations, we'll make it right.  No explaining, no appeal to manager, no waiting period. Just drop us a line and we'll take care of it.

Items must be returned within 30 days of purchase for a refund or an exchange of the purchase price (shipping charges not included).

Contact us at [email protected] with your order number and reason for your return or exchange.

How are you able to do that?

We’re serious about the quality of our products, the ingredients that go into them, and the experience you have as our customer. If something’s not amazing, we want to know so we can constantly improve. You’re always welcome to share feedback with us at [email protected].

That’s why we offer a 100% satisfaction guarantee. If you’re not happy with your order, please let us know so we can fix it. 

Product Information

Are your ingredients natural?

Absolutely! We believe that what you put on your body is just as important as what you put into it.  That's why we only use healthy, non-toxic ingredients that are good for you and the planet.  

No parabens, yucky chemicals, toxic preservatives, or junk fillers. We even check all our ingredients against the Environmental Working Group’s Skin Deep database to verify we’re only using ingredients that are safe (ranked 1-4 for safety).

Are your products vegan?

We're lifelong animal lovers here so we've chosen to only use vegan ingredients in our products. 

Can I carry your products in my store?

We've partnered with Faire to offer you

  • $100 off your first order*
  • 1 year of free shipping*
  • Buy now, pay 60 days later
  • Free returns on your first order

*Available for retailers who are new to Faire

You can learn all about our incredible wholesale program by visiting  rootedin.faire.com

Do you have a referral program?

We sure do!  Our Brand Ambassador program pays you generously for sharing your experience with our awesome products.  You can learn more by clicking Brand Ambassador.

Magnesium Creams

What type of magnesium is in your creams?

We use a highly concentrated form of magnesium chloride in all of our creams.

Why use magnesium on your skin?

Your skin is your largest organ and it absorbs just about everything you put onto it. Magnesium, in particular, absorbs quickly and effectively right through your skin. It's an ideal way to use magnesium because it bypasses the digestive system, quickly making its way into the bloodstream, elevating low or depleted levels of magnesium much more rapidly than pills or supplements.

Can I use magnesium cream on my children?

Yes, children need magnesium too! Magnesium cream is an excellent way to get more magnesium into your kiddos without the fuss of messy powders or hard to swallow pills.

How often should I use magnesium cream?

We recommend daily use or as often as you find necessary. It all depends on your unique needs.

Where should I apply it?

Magnesium cream can be used just like your daily body moisturizer. Most people use it on their arms, legs, chest and stomach. Avoid use on freshly shaven skin however. If you're dealing with an isolated issue, such as foot & leg cramps, it's best to apply it right onto your area of concern for fast relief.

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Rest Cream

Want to drift off to sleep easily with a calm mind and relaxed body? Rest Cream is the perfect way to end your evening and signal your body that it’s time to go to sleep.

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Tranquility Cream

Want to calm your racing mind and overcome stress in minutes?Tranquility Cream is the perfect way to unwind after a hectic day day and give your body the stress support it deserves.

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Relief Cream

Want to calm your painful, aching areas in minutes? Relief Cream is the perfect way to ease cramping and sore muscles and help give your body the soothing relief it deserves.